Privacy Policy

1. Introduction

Zenvode, LLC (“Zenvode,” “we,” “us,” or “our”) operates the website zenvode.com and the Zenvode social media scheduling platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: When you register, we collect your name, email address, and password (managed by our authentication provider, Clerk).
• Social account credentials: When you connect a social media account, we receive and store OAuth access tokens issued by the respective platform (e.g., YouTube, LinkedIn, Instagram). We do not store your platform passwords.
• Content you create: Posts, captions, hashtags, media files, and scheduling information you create within the Service.
• Payment information: Billing information is collected and processed by Stripe. We do not store full credit card numbers.
• Communications: Emails or messages you send to us.

2.2 Information Collected Automatically

• Log data: IP address, browser type, operating system, pages visited, and timestamps.
• Device information: Device type, unique device identifiers, and browser settings.
• Cookies and similar technologies: We use cookies to maintain sessions, remember preferences, and analyze usage. You may disable cookies in your browser settings, though some features may not function properly.
• Usage data: Features you use, actions you take, and time spent within the Service.

2.3 Information From Third Parties

When you connect a social media account, we may receive profile information such as your account name, profile picture, and unique account identifier from the respective platform. We only request permissions necessary to provide the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Authenticate you and manage your account
• Schedule and publish content to connected social media platforms on your behalf
• Generate AI-powered captions and transcriptions from your uploaded media
• Process payments and manage subscriptions
• Send transactional emails (e.g., receipts, account alerts)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve the Service
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information to third parties. We do not use your content to train AI models without your explicit consent.

4. How We Share Your Information

We may share your information with the following categories of third parties:

• Service providers: We use third-party vendors to help operate the Service, including Clerk (authentication), Neon (database), AWS S3 (file storage), Stripe (payments), Anthropic and OpenAI (AI processing), and Inngest (background jobs). These providers are contractually obligated to protect your information.
• Social media platforms: When you schedule a post, we transmit your content and credentials to the applicable platform API (e.g., YouTube Data API, LinkedIn API) solely to fulfill your publishing request.
• Legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all assets, your information may be transferred to the acquiring entity.
• Protection of rights: We may disclose information to enforce our Terms of Service or to protect the rights, property, or safety of Zenvode, our users, or others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Media files you upload are retained according to your subscription plan. You may delete your account at any time, after which we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Access tokens for connected social media accounts are retained until you disconnect the account or delete your Zenvode account.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a machine-readable copy of your personal information.
• Objection: Object to the processing of your personal information in certain circumstances.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at info@zenvode.com. We will respond within 30 days.

8. Cookies

We use the following types of cookies:

• Strictly necessary: Required for the Service to function (e.g., authentication sessions).
• Functional: Remember your preferences and settings.
• Analytics: Help us understand how users interact with the Service.

You can control cookies through your browser settings. Blocking strictly necessary cookies may prevent you from using the Service.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete it. If you believe a child has provided us with their information, contact us at info@zenvode.com.

10. International Data Transfers

Zenvode is based in the United States. If you are accessing the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice within the Service. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: